I posted a return to a seller but eBay says I haven’t

[jabi_3851]

I posted a return yesterday I kept the receipt and gave the tracking number to the seller but the return page is still asking for me to print the label I’ve already printed and there’s no option to say i posted it and to add tracking to the return I’m stressing over it cause I’m worried the seller will get the return and not be able to give me a refund the items worth £84

[tressygirl]

When you return an item it all has to happen through the correct case opened for the return.  You do not pass a tracking number to the seller,  but you enter it into the case details.

If you haven't done so already,   open the relevant case for the return, enter the tracking number and when it shows delivery the seller has 48 hours to refund you.

If they don't,  you escalate the case,  eBay step in and force the refund.

@jabi_3851