Help

[pemcmi8318]

 hi I ordered this item the seller has now not responded as my item never arrived . I have asked for a reply but nothing this was ordered begging of December , I have asked for my money back , 

can you help ! 

[tressygirl]

You have 30 days from the item's last estimated date for delivery to receive a refund looks like that time has lapsed,  so you'll need to turn to your payment provider now,  for help with a refund.

Familiarise yourself with eBay's 30 day MBG,  Money Back Guarantee policy,  it's written on the right hand side of every listing,  it can save you a lot of time and money in the future when buying on eBay.

See here:

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@pemcmi8318 

[john1297576]

Always use correct ebay procedures, asking just shows the seller they do not have to refund, at least through an ebay case.

[pemcmi8318]

Hi there we have asked for a refund , the seller refuses to answer my emails , I would like my money back , that’s why I have opened up a case.
We were told the item would be hear by now but nothing has shown up,
Can you help
Sent from my iPhone

[tressygirl]

The important factor here is,  have you opened that case on time?

Are you still within 30 days of the item's last estimated date for delivery?

@pemcmi8318 

[pemcmi8318]

Ok well what do we do now I have contacted the seller again to ask for a refund. !
Sent from my iPhone

[tressygirl]

You need to tell me when was the last estimated date for delivery for the item.

The whole outcome depends on your answer here whether you can receive a refund from your seller  I cannot tell you,  if you do not tell me.

Check this date on the original listing for the item in your Purchase History.

You are explaining you purchased the item at the beginning of December?  Is this correct?  If so,  looks like you are out of time to claim with eBay and need help now from your payment provider.

@pemcmi8318