eBay

bigkeoni1 · ‎08-09-2025

Hello everyone,

I was not able to get hold of an agent. Their phone system would not let me through this time. Also, the online help was not helpful.

I am an ebayer seller and I would like to know if it is possible to turn off notifications completely on ebay for everytime my customer's receive their packages? I am also a buyer on ebay and I don't mind notifications for when my package arrives, I like that. I just don't want to receive an email or text everytime the item I send to my customers arrives at their door. Can someone tell me how to shut these notifications completely off for this feature? Thank you in advance. John

**peaseblossom** · ‎08-09-2025

Go to your My eBay > Account tab (near top left) > Account preferences > Communication Preferences > Edit on right of each topic

Or here's a direct link:

https://commspreferences.ebay.co.uk/commsprefs

bigkeoni1 · ‎08-09-2025

Thank you for responding.

The instructions you sent me I already did BEFORE I made my posting to the
Ebay help board.

When I arrived at the page you suggested, all it stated there was the
following:

EMAIL FORMAT

And you had to fill in a blank circle with either "includes graphics" or
"Text - only".

There was NO CHOICE for NEITHER or TURN OFF COMPLETELY. This is where I am
having the problem. I don't need to know everytime my customer's packages
arrives at THEIR DOOR. So, I am still having this problem.

Thank you again.

John