Getting paid

[barney528]

I have posted an item out not realising that I had to print the label out , I paid for it to be tracked  how do I get in contact with eBay to get payment for the item which the buyer now have and I have not been paid for?  I keep speaking to a robot

[tressygirl]

You need to add that tracking manually, and probably best to use a laptop / PC and try Chrome,  that seems to work well.

Then:

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your tracking.

Once tracking shows delivery,  unless there are any holds on your payouts,  say if you are a new or returning seller,  then the payout should be released 2 days after that delivery date.

Also,  for the unused Simple Delivery label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days.

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@barney528 

[barney528]

Thank you for your response I will try later. I don’t have a laptop but and I pad so will give it a go

Sent from my iPhone