Funds cleared but buyer claims no delivery

Recently, I have had a buyer claim that their item hasn’t been delivered by InPost. Tracking says it failed to deliver and returned to me the sender. I’ve yet to receive the item back yet the payment funds have to accepted by Evay and are in my account. I thought you only got paid when an item was received by the buyer??? 

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Re: Funds cleared but buyer claims no delivery

Hi @scart10 ,

 

Thank you for your post.

 

The funds being released after delivery is correct. However if the tracking doesn't update to show delivery funds get released automatically after 14 days so this may have happened in this case.

 

Thank you,

Kat

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