Faulty phone

[micheleo1411]

Bought  brand new phone Sony L2  in June. Cable  was not working so seller offered £7 to save return 

3 weeks down the line phone will not charge and charger is red hot , frightened in case of fire as of yet no response from seller e bay is saying we cannot do a return through them as that was done by cable !

The phone is brand new with years warranty 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You are still in time to try to claim a refund from your payment provider.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@micheleo1411