Faulty item

[graoak]

I purchased two of the same item of which one was faulty. I contacted the seller who offered to replace. When this message came I was staying in Turkey and when I tried to accept Ebay blocked my account. Upon my return I have tried contacting the seller several times but get no response. QWhere go I go from here?

[tressygirl]

Have you tried opening a case?

You have to be careful to open the correct case.

If these were 2 separate Purchases,  you open a case for item not received.

If this was one purchase then go right of the item in your Purchase History and proceed this way.

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  'Arrived Damaged'.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

[graoak]

Thanks for trying to help but Ebay don't want to get involved because of thir 30 day policy. This is even though the seller offered to replace the faulty item but has now renaged on this . They suggest I try trading standards but I will need the address of the seller for this.