Have you bought an item that has arrived and is not as described, or is this an issue with a live listing?
The action you need to take will depend on whether it is a purchase or an item you have seen but not bought.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)