Evri ship to store issue

[eagle_2260]

Is there any updates on this, I have been emailing EBay over the past 3 days, no response, no updates, this is appalling, does anyone have any idea what’s going on or if someone from EBay reads this, can we have an update please?

[tressygirl]

eBay do not read these messages here,  and not sure where you are sending those emails,  as eBay do not have an email address they respond to for such queries.

However,  it's not to eBay contact you require but the seller's.  Have they provided you with tracking?  If not send them a message asking for this.

Has a reasonable time passed your item's last estimated date for delivery?  If it has,  proceed this way:

If the seller is not being helpful,  go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@eagle_2260 

[tressygirl]

I've come back with this update from one of our Community Managers and this was posted on the Wednesday weekly chat.

"  There is a technical issue that has affected Simple Delivery Evri Ship-to-Store labels. eBay have sent communication to to all sellers impacted to advise of this so if you have received an email it would be because you recently generated one of these labels.

eBay are asking if parcels have not yet been dropped off then not to do so and eBay is currently working to resolve so will provide an update as soon as possible. Items that have already been sent will most likely come back to the seller.

Please also note that performance will not be affected  by any delays caused by this issue.  "

@eagle_2260