Evri lost my parcel and eBay refunded buyer from sale proceeds I am out of pocket

[kal_fashionista]

Evri lost my parcel I dropped off at a shop. I gave the buyer tracking details etc updated and parcel hasn't moved. 

Buyer selected shipping tracked delivery. I asked eBay to step in and resolve for us both. But eBay only resolved for buyer.

eBay refunded the buyer for the non delivery using the proceeds of sale and now I have charge of postage pending in my account and loss of item that I haven't been compensated for.

eBay closed the case and I have raised claim via packlink who also stated not to refund buyer during pending investigation.

Did eBay violated their own policy by refunding buyer using sales proceeds leaving me the seller out of  pocket?: 

12. Liability for Loss or Damage.

You remain responsible for any loss or damage to your item until it has been scanned into the carrier’s network. Once your item has been scanned into the carrier’s network and providing you used the Simple Delivery label and are compliant with these Terms and eBay’s Policies, as well as the relevant Carrier Terms, your item will be covered for loss or damage during transit up to the sold item value on the eBay.co.uk site. This means you will retain your sales proceeds in relation to the item sent using the Simple Delivery label. The item will be in transit from the point it has been scanned into the carrier’s network until it has been marked as delivered by the carrier. For the avoidance of doubt, your item will not be covered for loss or damage during transit if you have acted fraudulently.

[kal_fashionista]

Victoria (Packlink ebay) • support@ebay-packlink.zendesk.com

[kal_fashionista]

This was delivered I think. Sent the proof of loss parcel screenshot again. Absolutely rubbish company. Weeks on end they can't get Evri confirm loss of parcel!

 

[kal_fashionista]

I am lost for word are these people kidding me ? Just received this from Evri 

 

[kal_fashionista]

Packlink, Evri and eBay are a scam. They all knew all along that sending a perfume via Evri and Packlink will result in no compensation for me the seller as it's in their prohibited items.

And the worst it they all arrived me along for weeks on end. They should be sued and taken down. They are robbing people blind.

 

[kal_fashionista]

They stringed  me along to wait for weeks on end when they all bloody know the outcome of it for my bitter end on eBay. What a load of bull.

[kal_fashionista]

Nobody compensates for sending perfume even if lost in transit. I think it was stolen for me to pay out of my pocket. Evri or Packlink don't compensate for perfumes. They all bloody knew it and strung me along for weeks, I will never see my money back. What a waste of time and money eBay is. It should come with a warning. And you so called pro mentors should have known too as you have been in here long enough this was my first sell that ended in disaster.