Eufy robovac warranty invalid

[peach8017]

I purchased a Eufy robovac 11S max cleaner. The product failed within the 12 month warranty period but Eufy will not adhere to their warranty as they say the product must be bought from them directly. Surely eBay should not permit their products to be sold on their platform if this nullifies their warranty.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.  eBay is a selling platform, they do not make the items buyers buy from their site.

If you bought this from a Private seller you are too late to claim a refund.  You can try your payment provider see if they can help.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@peach8017