Ebay Customer Service and Simple Delivery

I'm trying to list a beer mat, but Ebay's 'Simple Delivery' is trying to tell me the postage label will be a large letter, when in fact I know it will be a small letter. Furthermore, Ebay's automated assistant doesn't understand me and when I ask to speak to a agent, tells me 'something went wrong'. The old postage tool used to be so easy. I've now spent the best part of an hour trying to sort this out.

 

Can anyone offer me any advice, or am I better off using a different sales platform?

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Ebay Customer Service and Simple Delivery

The max thickness for a letter item is 0.5cm.    If your beer mat plus envelope is still less than that try the workaround solution on here:
https://community.ebay.co.uk/t5/Seller-Central/how-do-you-list-anything-bigger-than-61cm/m-p/7882486...
It works for letter items under £10/100g too.

 

@ronnoctrade 

 

 

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