EVRi delivery late and probably lost

[ngkmh]

Hi 

I’m an eBay seller that posted a parcel by EVRI.

it is now over a week late in being delivered, so I want to make a claim on lost delivery.

How do I make a claim?

EVRI has not responded to my queries.

Packlink won’t accept the carrier id on their lost delivery form.

TIA

[john1297576]

Have you refunded buyer?

Buyer has to open a not received case, you refund, then you try to make a claim on Evri.

I doubt that you have ever read Evri’s T & C, but I believe that if your claim is successful, their maximum payment is £20.