EBay messages not been sent

[roboxyz]

After clicking on contact buyer link after my last sale, the message that I sent to my buyer would not send.

the message included my address for collection of the item that had been paid for.

the buyer also had difficulty sending a message to me.

[tressygirl]

There have been issues  some have experienced, with the sending of messages.

Contact eBay Customer Services,  explaining your collection item has been paid for and messages are blocked from being sent with the important contact / address details.

As a reminder,  when this has been settled, along with your contact details in that message,  remind the buyer to bring along the 6 digit QR code and that the item cannot be released with this code.  It's your only proof when scanned or numbers entered manually,  that the item has been collected.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@roboxyz