E bay postage

Hi I sold an item on 2 December 2024 , the buyer received it and was happy with it, but I sent it via Royal Mail as it was cheaper than printing the eBay postage. I marked it as despatched but e bay is saying it has yet to be posted! They didn’t release my money to me, I bought something else and this was paid for out of the purchase money held by them for the item I sold. I can’t get in touch with them, no email address or phone number only a robot which takes me round in circles.

i have more things to sell, hoping to do it before the policy changes again in February, after that I won’t use eBay. Used to be good but now terrible!

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Re: E bay postage

See if you need to cancel the original ebay label.  Go to orders, select postage labels on the left-hand side, then go to the actions dropdown menu next to the label and select Void Label. 

 

Then you would need to change the tracking number to the one you used.    If you have problems with that contact ebay and they will change it for you.   You can use callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

@susanh3117 

 

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