Dubious buyer

[carosh-6105]

Hi I’ve never used this before so accept my apologies if I don’t get it right. I had an item on eBay and a woman sent me a message saying she only wanted to pay a certain price for it. Well below my price which I might add was well below what eBay recommended. Before I could respond she bought it! There are a lot of photos on the ad and include my hand for sizing purposes. She was really off hand in her messages but I maintained being pleasant. The item arrived today and she is demanding a refund. She said the bag was filthy and disgusting and covered in pet hair. I asked for photos and the hairs on it (3) are obviously human black short hair….. I have long blonde hair so they clearly aren’t mine! But she’s all over the place. First she complained it wasn’t a big bag. Then she said she actually has the same black one at home so it’s clearly fine size wise! Then she’s put in this spurious claim for a refund based on it being dirty and disgusting. Fact is the bag now doesn’t look like it did when it left me so I don’t want it back. God knows where it’s been to get men’s black hairs on it. And I’m not bothered about one negative feedback when I have an excellent feedback record. My problem is how do I get eBay to stop a refund to her. She’s out and out lied and finally resorted to physically dirtying the bag herself in order to blame me and blah a refund. Please could someone point me in the right direction because I can’t see where I can reject a refund request. Thank you 

[*guinevere*]

Sorry to hear you have a bad buyer, all you can do here is agree to the return, send them a label and see what you get back. If it is clearly not the same bag or they have damaged it, report them to ebay before refunding. See what they do, there is a possibility they may support you, but if not grit your teeth and refund. Place their ID on your blocked list.

If you ignore the case ebay will refund your buyer and take the money from your account, and you won't get the bag back. 

[john1297576]

Has this “buyer” actually opened a return case. You do not say, but unless she opens a proper case, you do not have to do anything.

If she has opened a not as described case, there is very little option but to supply a return label, the only alternative is just to cancel sale and refund.

 Doing that just makes it easy for buyer,  make her actually have to return the bag, you never know she may be all talk and cannot be bothered to pack and post back. You do not then refund until returned.

Some buyers just want seller to refund and they then end up with a freebie.

[carosh-6105]

Hi thanks for replying……yes she opened a refund claim. The lengths she went to were ridiculous. From one excuse to another until she actually dirtied the item herself! And stuck hairs to it. They were short black human hairs. My husband has white hair and I’m blonde! Anyway I got eBay to ring me and the agent assessed the claim and said she’d close the case and I didn’t have to pay. I thought that was it but oh no! I’m sure you know what I’m going to say. EBay refunded her! So she gets the bag. She gets a refund. And to add insult to injury she proceeds to leave negative feedback! If a claim is sorted she shouldn’t be allowed to do that especially as her first 3 reasons for wanting a refund were absurd and nonsense. I’m appalled I have to apply to get it removed and honestly feel like jacking it in. I had 100% positive feedback with absolutely lovely things said about me and my items and communication. And this horrible woman has got away with everything. EBay really doesn’t support its sellers. Thanks again, Caroline

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[carosh-6105]

Hi thanks for responding. It’s awful what people will do to get something for nothing. I contacted eBay and they shut her case and was told it wouldn’t negatively affect my seller status and I didn’t have to pay her. But they did and she proceeded to leave negative feedback! I think she shouldn’t have been allowed to as eBay found in my favour supposedly. I don’t know how to block people unfortunately but I’ll never forget that woman’s name. Horrible. I’ve requested it be removed but we’ll see. EBay doesn’t support its sellers does it? Thanks again, Caroline

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[*guinevere*]

Here is the link to block her. Blocked Bidders

It sounds like ebay have refunded her from their funds as a goodwill gesture.  You should be able to keep your money if I'm right. 

Thankfully most people are honest, sadly you have come across one who is not.

You can respond to the feedback but I wouldn't do so until you've tried to get ebay to remove it.

[jckl1957]

Have you had two recent unhappy buyers or have you confused two sales?

I saw the feedback you received for the Fiorelli backpack, which seems to be the item you are talking about here, but you also recently left this feedback for another buyer who had purchased a different bag.  You can ask Ebay to remove negative feedback - generally if it is the buyer's opinion, they don't remove it, but the feedback you left for your buyer could ne removed as it breaks feedback rules.  You are not allowed to leave negative comments against a positive green dot for your buyers.

'This customer was all over the place! Didn’t even remember what she had ordered! Made no allowance for the bank holiday taking a delivery day away. Then was very abrupt using ‘!’s everywhere. Confused about the colour of the bag saying it was supposed to be black …. it is! She was confused by the name. But no need to be rude or abrupt in her messages. I think her feedback is terrible because the bag was perfect and I included extras with it that she wasn’t expecting! Pls disregard her feedback'

[carosh-6105]

Hi, I think you are right. I know a lot of people are desperate for money but this is not right. EBay declined my request to have it removed. I can’t reply to the negative feedback because there is no ‘leave feedback’ button. It seems she got away with it and is getting away with rubbishing my reputation. It’s honestly made me feel sullied because my family are just decent people. Right now I feel like taking everything off eBay and giving it to charity. No support for sellers at all. Thank you lovely for helping 💕

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[carosh-6105]

These are two separate sales. Two different buyers and two different bags. The one you have quoted isn’t the buyer in question here.

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[jckl1957]

It seems that you are unlucky with your buyers and your sales.

You say 'please disregard her feedback' - I assume Ebay did remove that one.

[carosh-6105]

One was just strange in her messages and a bit aggressive but I put it down to a language barrier as I don’t think she was English. But the actual sale was fine. As for the negative feedback it’s still on there

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[plpmr]

you are playing with fire leaving false positives for buyer's.

If they report you it will damage your account and the comment will be removed.

[*guinevere*]

• Follow up on given Feedback

  ---

  But think very carefully what to write first. Remember that prospective buyers will read your feedback left for others to get an idea of what sort of seller you are.

@carosh-6105

[carosh-6105]

Hi,

Thanks so much for your help. I’m really not very good with technology. I went on my feedback page, scrolled to the bottom and it was just the earliest item I sold with filter and sort underneath. But the link you provided was an eye opener and I’m so glad it’s there! The comments from previous buyers and sellers pay testament to who I am and that’s so reassuring and important to me. I was absolutely devastated last night which may sound naive. But we live in a village surrounded by other villages and we are just ordinary decent people and to have someone slight your character was really shocking, particularly because of how she went about it and the fact eBay claimed it was in my corner and then betrayed me. I’ve come to realise I’m the better person and I wouldn’t dream of treating someone how she did and eBay are just out for the money so of course they’ll support people buying. A tough lesson but she’s had enough of my time now. I’m grateful for your help and support. Thank you so much, Caroline

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[*guinevere*]

You're welcome, and good luck in the future.