Damaged item delivered by Evri

[al.hawkes1960]

I sold a camera and lens to a customer, the item was delivered by Evri quite clearly damaged, the buyer wants to keep the cameras but return the lens, i can't speak to Evri they refer me back to eBay, so what do i do, is it a case of the customer just didn't want the lens supplied and wants a better price on the camera, he has now bought another lens or do i offer a further discount, either way i lose

[tressygirl]

If this was a Simple delivery transaction and the buyer the correct case,  that is,  ' Damaged in Transit',  then eBay should take over the refund,  you get to keep the payout,  and the buyer does not need to send the item back.

Any partial refund,  is entirely between you and the buyer,  eBay do not get involved in partial refunds.

@al.hawkes1960 

[**peaseblossom** · Accepted solution]

If you sent using Simple Delivery you are protected if the item is lost/damaged in transit.   That means ebay will pay the refund, not you, when the buyer opens a claim.

So ask the buyer to open a return using "item damaged in delivery" as the reason.   Then eBay will issue the refund themselves and you keep the original payment.   They will not be required to return the item.