DHL not showing up, how do I deselect as preferred courier

[rescued_2025]

I sold an item on 3 October and arranged that day for DHL to collect.  Despite several attempts to get them to collect from my home, they have not turned up instead stating business closed (they never even entered the site).  As they are showing courier scanned on 6 October I can't cancel order but instead been forced to send a refund.  Royal Mail/Parcel Force are perfect for my circumstances but can't select for over 10kgs large parcel anymore.  Please help before I lose more sales!

[tobiasd4]

With all those new items, you should be registered as a business seller.

When upgraded, no more SD, you choose your own carrier, presumably avoiding DHL.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

[rescued_2025]

Seriously is that my only option?  It is so expensive to be a business seller, the costs would mean that I would have to double my selling price to enable me to break even (I don't do this for profit just to resell items that have been rejected by major retailers and would previously gone to landfill) - I have a disability that prevents me from working but need to have something more to do than daytime tv!

I have a very reliable royal mail/parcel force service that enables me to swiftly deliver sold items, how can it be prohibited in favour of a courier that has so far failed to collect a parcel that I first booked for collection on 3 October?

Presume don't sell items over 10kg on eBay is another option.

[*vyolla*]

It's not an option, it's a legal requirement. You can obviously offset more expenses as a business seller, but can't offset any at all as a private one.

A private seller is one who is just selling off their own personal items such clothes from their wardrobe, bits from their loft/garage etc.

You've got 278 sales during the last 6 months, the criteria for eBay reporting your sales to HMRC is 30 in 12 months, so I'd be addressing this as soon as possible.

A Business seller is someone who buys or makes items to sell on.  They need to be registered as a business to meet the requirements of UK law. They need to declare income to HMRC once they reach £1,000 worth of sales.   

To correctly register as a business seller simply go to your Personal Information in your account and to the right of Account Type, which will be showing as 'Individual'  you'll see an Edit option.

https://accountsettings.ebay.co.uk/profile

This doesn't affect your feedback profile or any current listings, it merely upgrades your account so that you're compliant with current consumer and eBay policy.

If you're also selling your own items, just open another eBay account (you can have more than one).

[rescued_2025]

Not sure you are correct with regards to "it's a legal requirement".  As far as legal requirements with regards to declaring income etc. I am certain that I am abiding by all current laws, both with regard to HMRC, C&E and DWP (I am classified as disabled).  I did have a business account on eBay but found that the costs were too high, I contact eBay and they advised me to start another account as I could not change current account back to personal - not once did they advise me of any legal requirement!

Ebay has a system that once your takings go above £1k, you are required to provide your NI No. which I did twice, both my business and personal account.

I thought this forum was for sellers looking for help, not condemnation (perhaps by those who aren't fully experienced in the subject they comment on).  I have lost a sale because of the subject line, help was sought for that only.

[tobiasd4]

Yet another example of ebay CS not knowing their own policies. 

This is the policy in their own T&C.

It clearly states if you buy to sell, you are a business. 

There are lots of issues with SD postage, so best avoid it.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710