Customer wants to buy but eBay is saying my item is not available in their area.

I received a message from a customer in England that wishes to purchase an item I have for sale. I only sell to uk buyers. 
They informed me that when they tried to buy eBay said the item is not available in their area. 
Please can anyone explain why eBay are doing this. 
many thanks in advance. 

(Please choose a label? There isn’t one that’s appropriate)

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Customer wants to buy but eBay is saying my item is not available in their area.

Try putting their ID on your exemption list.  That should remove any blocks:
https://www.ebay.co.uk/bmgt/ExemptBuyers

 

@giftgiftgo 

 

 

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