Counterfeit purchased

[1276.bluecloud]

I purchased a (supposedly) Tiffany necklace for my granddaughter for Christmas, it arrived with all packaging of Tiffany. The necklace was in a heat sealed bag as it was for a present I did not open it. I ordered another one from a different seller on examination I realised it was counterfeit. I was within the 39 days and therefore received my money back but unfortunately the first one was over the 30 day period. I contacted eBay stated that it was counterfeit they said contact the seller. I did she offered me £10 which I refused she also quoted the 30 days time limit on eBay. Surely if it isn’t noticed that it is counterfeit eBay should automatically step in and get the money back! I have reported her to eBay but she is still selling counterfeit goods.

[jckl1957]

You are clearly aware of the 30 day limit for returning an item on Ebay so need to closely examine any item you buy inside that time frame.

Try your payment provider for a refund.

I would advise that if you want Tiffany, you buy it from a Tiffany dealership - taking your granddaughter to a Tiffany branch in London would be a fabulous experience for both of you.

[1276.bluecloud]

I am still taking this further maybe small claims court!

[jckl1957]

If you just want your money back, your payment provider is a better bet.

It will be a quicker process than the small claims court and you won't have a fee to pay,

[1276.bluecloud]

Unfortunately I bought it through Klarna and they have stated that Ebays
response was not proven that it was counterfeit. But they didn’t stop her
trading she is now selling counterfeit watches.