Counterfeit policy flagged

[rymcb_44]

Hi everyone,

I’m hoping someone can help me with an issue I’m having on eBay.

A while back, a couple of my listings were removed because they were flagged under the counterfeit items policy. I followed what I thought was the right step: I completely deleted those old listings, then created brand-new, fresh listings for the same items as I knew they was not counterfeit. Those new listings went live without any problem, and one of them has already sold and been completed successfully.

However, every time I log into eBay now, I keep seeing a notification saying I have an open issue that I need to resolve. The problem is, the original listings are already gone, and the new one has already sold — there’s nothing left for me to action or edit.

Does anyone know how I can get rid of this notification / clear this open issue from my account? It’s worrying me that it looks like I still have an unresolved problem, even though the old listings are deleted and the new sale is done.

thanks

[tressygirl]

Not sure there is anything you can do from your end,  you'll need Customer Services who have access to your account, and can process any action needed.

I strongly advise speaking to a  ' live agent'  and not a bot about this, and I admit,  it's not easy!

Some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.

Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.

https://www.ebay.co.uk/help/eua?id=5190

Lines open between 8 a.m. to10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

@rymcb_44