Not sure there is anything you can do from your end,  you'll need Customer Services who have access to your account, and can process any action needed.

I strongly advise speaking to a  ' live agent'  and not a bot about this, and I admit,  it's not easy!

Some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.

Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.

https://www.ebay.co.uk/help/eua?id=5190

Lines open between 8 a.m. to10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

@rymcb_44