Counterfeit item

[bellasroddas]

Hello.

An item I have listed, namely a gold watch, has been removed from my listings as eBay have decided it is counterfeit.

It isn't!

I included photos of a "certificate of authenticity" from Longines in Switzerland, confirming all necessary details; model, serial number, date of manufacture etc etc.

eBay give no reason for removing the watch, just that it "contravenes" their counterfeit rules.

I have tried, but can't get to speak to anyone from eBay about it.

Any suggestions would be very helpful!

Thank you in advance.

David.

[tressygirl]

The only thing unfair is the way that message is written.  The claim the item is 'not authentic'  is not explaining the true issue here.

High brand items are protected by Vero Regulations and policies.  It was the brand owner, not eBay who asked for the removal of your item. 

There are so many fakes of high brand items and impossible to check authenticty for online items,  even receipts can be faked, I know, my work took me to the Far East for decades , and fake receipts  made there, are impossible to tell from the real deal.

You may well see identical items listed,  the site is massive over 7 billion + listings on at any one time, so not possible to check every listing, and some slip the net and become listed.

Your item has been reported do not relist it,  you would face serious selling restrictions.

You can read about Vero's policies from a link at the bottom of most eBay pages.

@bellasroddas 

[*guinevere*]

I would think this is more a VeRo  issue rather than a counterfeit one. This means the brand owner has restricted who can sell their items, check the VeRo link at the bottom of this page to see if they are listed there.

It would be better if ebay were more specific when they give you a reason for removal instead of the usual "counterfeit" excuse.

[bellasroddas]

Thanks for the info!
👍

[bellasroddas]

Thank you for your email.
That makes more sense.
Hey ho!

[tressygirl]

You're very welcome, personally I think it's time for that message to be more informative, and explaining correctly, the true issue at hand.

@bellasroddas