Collection not done, found out Royal Mail have the incorrect postcode.

[rafmacaw]

Buyer is now waiting for an item that has not and will not be collected. No way to alter address for collection. I can only contact the buyer through Ebay messaging, and postage is already paid? Do not know how to resolve for the buyer. ??

[**peaseblossom**]

Ask the buyer to open a "not received" case.  If you used Simple Delivery eBay will issue the refund themselves and you keep the original payment.