Collection not done, found out Royal Mail have the incorrect postcode.

rafmacaw
Member

‎03-06-2026 5:54 PM

Buyer is now waiting for an item that has not and will not be collected. No way to alter address for collection. I can only contact the buyer through Ebay messaging, and postage is already paid? Do not know how to resolve for the buyer. ??

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**peaseblossom**
Experienced Mentor

‎03-06-2026 5:59 PM

Ask the buyer to open a "not received" case.  If you used Simple Delivery eBay will issue the refund themselves and you keep the original payment. 

 

 

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