Civis

[soapybubbles0782]

I got a message off ebay saying the drill i purchashed off Civis had been recalled for safety reasons and to contact seller for return instructions, i did this only Civis refuses to accept the return. What do i do?

[tressygirl]

If 30 days have passed the item's last estimated date for delivery you cannot enforce any refund through eBay.

Was this a registered UK Company you purchased from?  If they are not upholding any guarantee period then you can turn to Citizens Advice if you wish to take this further.  This is now solely between you and the seller.

@soapybubbles0782 

[red_magpie · Accepted solution]

 I replied to an identical question a few minutes ago, so have reproduced it below:

eBay passes on safety recall notices to buyers, but unless it's still within the time limit for their own 30 day money back guarantee any action required by the notice is the responsibility of the seller.

Unfortunately, we know from the number of questions about this that many eBay sellers don't want to know. This shouldn't be surprising. eBay even warns warn buyers in the user agreement that "they do not guarantee the existence, quality, safety or legality of items advertised, or the truth or accuracy of descriptions".

Choosing to buy on eBay means accepting the risks involved in buying from unknown sellers, one of which is that many take no responsibility for what they sell or provide any after-sales service.

If you visit the manufacturer's web site it should give details of the safety recall, and the action required. However, unless they are prepared to meet the cost you may have to pay for this yourself - or scrap the item and write it down to experience. Buying on eBay is not like the shops.

If the seller is a UK registered business seller you can also contact trading standards for advice.