Changing a tracking number

Can anyone tell me how to change the tracking number after I selected "simple" (haha) delivery by mistake? I didn't even know it was a thing but my parcel is too big to qualify and I've had to arrange another label.

 

I won't be using eBay to sell anything again! It's a nightmare for private sellers! Held to ransom for my funds too. I'm so angry right now :((

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Changing a tracking number

If you've bought your own label to add that tracking number you still need to generate the original prepaid label and then go to the More Actions dropdown menu to add the new tracking or via View Order Details > Postage > Track Package > dropdown arrow.   That needs to be done on a desktop browser.

 

After that you can cancel the original label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be refunded to them automatically in 30 days.

 

Even if you cannot manage to do the above the payment will be released anyway in 14 days.   And you're certainly not alone in being frustrated by ebay's new Simple Delivery.  

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