Cannot contact seller??

[taflan_128]

Hi all,

I recently purchased a speaker on here. It was refurbished, dodgy charging but just charged it at a certain angle. Now, it will not charge at all, and has essentially been faulty from the get go. I've tried to contact the seller, but when I try it just jumps to messages and says 'something has gone wrong' - I want a refund or a replacement. Can anyone help? I tried to start a return however when  I try, the only item that will come up is not the one I want to return. Help please! thank you (cannot find email customer service email address)

[**peaseblossom**]

eBay only allows 30 days for returns.   If it's past that you could try contacting your payment provider about a refund.

[taflan_128]

Hi there,

thanks for this. I understand this, however the item is faulty.

Under the UK Consumer Rights Act 2015, goods - including second-hand and refurbished items - must be of satisfactory quality, fit for purpose, and as described. As this fault appeared within the first six months, the law presumes it was present at the time of sale. I am therefore allowed to request a remedy. the problem is, I cannot contact the seller, so need EBay to step in here. I’m trying to find contact however cannot. Thanks

[**peaseblossom**]

That is the law but enforcing it is another matter.   eBay don't get involved with warranties and never go past their 30 day deadline for claims.   If it's less than 120 days try your payment provider.   If it's more than that you'd have to use something like money claim online (formerly small claims court).

[red_magpie]

so need EBay to step in here.

Yuor're missing the point. You didn't buy this item from eBay, you bougt it from the seller.

eBay's own money back guarantee only lasts for 30 days. Once this has expired eBay has no further involvement. It's between you and the seller now. You can consult ctizen's advice, but the fact is that having rights doesn't count for much if you can't enforce them - and enforcing them against distant, unknown eBay sellers is liable to be difficult, or just plain pointless. As I said, take advice first.

By the way, forst try your payment provider, for example credit or debit card issuer, they may still e able to help.