Buyer ordered a personalised item from me and then asked for a different clip art that was not on the listing. I could not complete the order so I cancelled it saying "Out of Stock" for the reason. This has happened a few times. I did not realise that this would be counted as a "defect". If this happens again what do I choose from the cancellation list. I chose out of stock but obviously that was wrong. What do others choose from the list.
I would appreciate any help - I have asked eBay but did not have a proper reply.
