23-11-2017 2:05 PM
We used to refund that way, now it has to be done via a buyer's case or a cancellation. After direct refund you will only be able to cancel and get your fee back if ebay agree to do it manually. Contact them and ask. You can use one of the phone options or live chat at the bottom of this:
https://ocsnext.ebay.co.uk/ocs/cusr?query=166&levelHierarchy=3a6a3