Cancel a car

[big.wheel]

My young grandson was messing on my phone and accidentally placed a bid the seller accepted the bid, I explained what had happened and asked them to cancel the item. They refused this request and won’t answer my messages. 
what is my next step?

[tressygirl]

The seller is rightly furious as they now have to pay a non refundable listing fee of £14.99 for a car auction and to pay it again if they relist the car.  So,  it's costing them a lot,  and they are in their right not to cancel at your request.

They may open a non payment case / cancellation after 4 days,  this gives your account an unpaid item strike.  If you gain another you will not be able to buy from the majority of sellers for a full 12 months.

Perhaps change your password on your eBay account and log out completely when not in use,  so something like this doesn't happen again.

@big.wheel 

[red_magpie]

Remember that as far as eBay is concerned your grandson doesn't come into it. You're responsible for securing your account and for honouring any bids placed on it. I assume you will offer to repay the seller for their wasted £14.99 listing fee.

To prevent eBay from charging the seller full fees based on the selling price I imagine they will now cancel the sale for non-payment. eBay will then place an unpaid item strike on your account.

Be very careful that little fingers can't use your account again. A second unpaid item strike would automatically result in many sellers blocking you from bidding (strikes stay on an account for 12 months).