Buyer wants to return item despite knowing and seeing label size

[missmonkey2014]

Person wants to return an item as she says the size is wrong on the item - I assume it does not fit her. It is clearly labelled as a size 18. It is a high street brand. She knew this. 

1. do I have to accept this ? I don't see any option given to me not to. 

2. do I have to refund payments and the postage? 
thank you. 

[tressygirl]

You have a No Returns on your items so for a case of item does not fit, you can refuse to accept that case.

However,  if the buyer finds ' fault' with the item and opens a case of item not as described you will have to accept this pay for the return tracked postage and yes,  you do have to refund everything the buyer initially paid.

To avoid this in the future when selling clothing it's always best to include all relevant measurements,  as a Size 18 in one store / Brand can be very different in size to another store's item.  Always add waist, chest length measurements whichever are relevant , and you can avoid many returns.

@missmonkey2014 

[missmonkey2014]

Thank you for your reply. Good advice !