Buyer unhappy

[davycr-51]

I sold a bottle of men's aftershave unopened sealed  125 ml the buyer days it's only 75ml   the buyer wants to return it ?

[john1297576]

It is up to buyer to open a not as described case and you provide return tracked label, and on return refund in full.

If buyer is correct and content is incorrect, I would have thought a partial refund would be the simple solution.

[tressygirl]

Are they sure they have the correct seller?  They have have bought 2 items within a short space of time, mixed up the sellers?  Can happen.

Ask them if they can take a photo of the contents shown on the back of the bottle,  and send to you.  This will show who has made the mistake here, as your bottle was sold new, and in sealed packaging.

@davycr-51 

[61stephenuk]

Buyer is correct,your aftershave sold 4th Oct L'Eau D'Issey Pour Homme Eau De Toilette 125ml Spray shows 75ml in picture

[tressygirl]

@61stephenuk  is correct!

Look back at your listing for the sold item, on the left of the packaging it states 75ml,  I think you made a genuine mistake as on the right it states 2.5 floz  looks like you may have mis read that added a 1 to make 125?

Whatever happened,  the buyer is right,  they need to open a case for item not as described,  and you have to fully refund within 3 days or pay for a fully tracked return postage label,  and then have 48 hours to refund on receipt of your item.

Stick within those timelines and your seller performance will not be affected.

@davycr-51