Buyer not in to accept parcel

[pipistrellewatkins]

My buyer sent a message saying they were looking forward to receiving the item. However, the post office have tried 3 times now to deliver it and nobody has been there to sign. I am worried that the buyer doesn't want the item any more for some reason. My question is this: if the parcel is returned to me by the post office for non-delivery, am I obliged to refund the buyer? On a point of interest, this buyer is a TV presenter and I'm a bit suprised by the behaviour!

[**peaseblossom**]

If the buyer doesn't have the item, for any reason, you would have to refund their money.   I take it you've messaged them about the need to arrange redelivery?   Maybe they're working odd hours and haven't been able to do it yet.

[red_magpie]

Does the postal tracking record confirm that delivery was attempted?

If so, eBay's money back guarantee policy states that they will treat attempted delivery as having been successfully delivered. This means that eBay will not hold you liable to refund the buyer if they open a case under eBay's money back guarantee.

However, be aware that if they paid by PayPal they can still file and win a dispute, as PayPal requires evidence that the item was actually delivered, not just that delivery was attempted. I suspect that a credit or debit card issuer would do the same if they issue a chargeback.

In your position I'd probably wait until you either hear from the buyer or receive your item back from Royal Mail before doing anything.