Buyer not closing INR Case

[samul1]

I sent a small item by letter post with custom postage (no tracking, only proof of posting).

A not received case was opened, but later the buyer confirmed that she had received it.

I have requested she close the case, but as yet this hasn't happened.

As this is now the 4th day, I wondered what Ebay's process is? Do they automatically refund now, as there was no tracking provided or does a case usually remain open for 30 days or until it is escalated by a buyer ?

[tressygirl · Accepted solution]

If the buyer does not escalate the case,  the case will just close through in activity.

eBay will not action a refund unless the buyer is dishonest here,  and escalates the case.

@samul1 

[samul1]

Thank you for help

[tressygirl]

You're very welcome. 😊

@samul1