If it is the item which sold a week ago, you could send one message giving the buyer a date for collection - maybe tell them that if it isn't collected by next weekend, you will cancel it and refund them. Remind them if and when they collect, they will need to give you the collection code. No code - no item.
Deal with the collection code (if all goes well) in this way:
Proof of collection
Proof of collection is required to protect you against item not received cases.
For proof of collection you can choose one of these options:
- On desktop, manually enter the buyer's 6 digit code in View order details
- Use the eBay app to scan the QR code the buyer received through email
- Use the eBay app to manually enter the 6-digit code the buyer received through email
- Ask the buyer to confirm they’ve collected in person through the item’s order details
To scan the QR code or enter the 6-digit code:
- Go to Selling on the eBay App.
- Go to the Orders tab.
- Select the sold item being collected.
- Click the drop down button on the blue Send Payment Reminder banner at bottom of the page.
- Select Scan collection code from the list of options.
- You can either scan the QR code or manually enter the 6-digit code the buyer received through email.
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
