Buyer didn’t pay enough postage

[zebra_leasing]

On a recent order, the buyer chose Parcelforce 48 for the method of posting. 

The buyer paid £5.88 but I paid £13.63. 

I’ve just sold another and he chose the same method only this time he paid for the postage in full. 

I’ve tried to contact eBay about it but getting nowhere.

Any ideas please?

[tressygirl]

Under Simple delivery if you have entered the correct weight and size of the item, if there was any discrepancy in postage price, eBay would pay that difference.  This would not be the case if incorrect details were entered.

Contact eBay Customer Services they may be able to see what has happened here.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@zebra_leasing