Buyer collected after shipping label done

[kathrynscott2011]

I recently sold an item, did the label for it & then the buyer decided they were local enough to collect. Now I can't cancel the label and my funds are on hold with eBay until its delivered, which it obviously never will be. The buyer has left positive feedback to prove she has her item & I also have multiple messages to confirm she has the item & is happy with it. How can I get my funds as I can't seem to find anywhere that can help in this situation? Thanks

[tressygirl]

With no proof of collection your funds will be held for 14 days,  then released.

You can receive a full refund for your unused label this way, but you may need to wait 24 hours for the label to appear before being able to void it .

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

@kathrynscott2011