Buyer claims parcel was empty but has now posted feedback implying they got the item

[pin-195965]

I sold a corkscrew, and packaged it pretty securely. On arrival the buyer claimed the envelope had been slit open (sent photo). I refunded, but now the buyer has provided feedback saying they love the item, which suggests it was received. Is there any comeback, or is this just a learning curve?

[tressygirl]

Your buyer may have mixed you up with another seller?

They may have incorrectly left you that feedback instead of for another seller.

Sed the buyer a message ask if they have received your item, could they kindly repay you.  This cannot be done with eBay now.

 This can be done with the buyer sending you a Friends and Family payment through PayPal, they will need a PayPal account for this, Or, you an send them a PayPal invoice for this amount. They do not need a PayPal account for this and can pay you there by various card payments.

 One tip, if PayPal is used email addresses are required, make it very clear in eBay messages the purpose for asking for the email, so it cannot be mistaken for the beginnings of an off eBay sale. Or, they can send a cheque to cover the amount, whichever suits you both. Nothing can be done, unless you take a legal route, to enforce the buyer to pay, but most people are honest and do not want an item for nothing.

@pin-195965 

[pin-195965]

thanks for your advice. The cost probably isn't worth worrying about. it's
just a bit annoying

[tressygirl]

You are not alone,  we hear about this a lot here, agree annoying.😶