Buyer claiming coat I sold is dangerous!

[thomamy1009]

Buyer complaining coat is dangerous as too much fur near zip at neck and she has breathing issues she also stated it was too big which I think is the main issue! I found no problem with the coat only selling it as it doesn’t fit me. What should I do should I do it does say on my listing I do not accept returns it is not faulty and there is no problem with my listing it is just not suitable for her. 

[arkwebus]

Whatever you say, or think, if the buyer opens a case [as they must] stating some sort of fault you will need to accept the return, send a suitable label and refund in full.   At least you will get it back in teh condition it left you.  "Arguing" risks the buyer "finding damage".

EBay has no way [nor any wish] to do any form of investigation.  They are often seen as favouring buyers. 

[thomamy1009]

Thanks for your reply, do you think I could get them to pay the return postage as there is nothing wrong with the coat it is just not suitable for her. Thanks




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