Buyer chosen delivery company has sent order to unknown address

[happysmileygirl64]

Hope someone can help!

Buyer just contacted me stating his order has been sent to an unknown address and Yodel is currently investigating. This is unfortunate, where do I stand as the seller?

Appreciate any advice. 

[**peaseblossom** · Accepted solution]

As long as you sent to the address supplied by ebay and the tracking shows delivery you will be covered.

[happysmileygirl64]

Hello again, 

The buyer has now opened a case for "Item not received". The buyer acknowledges the tracking number regarding communication that item has been delivered. 

[happysmileygirl64]

Another attachment 

[happysmileygirl64]

Hi, can you please assist me regarding the above.