Member To Member Support

Cancelling an order

When an order is cancelled and buyer and seller agree, how long does it take to update the account and refund the payment?

Invalid Chessington tickets seller suspended account

Hello, We bought 9 tickets for Chessington world of adventures and got invalid tickets and seller closed his account please advise

What is going wrong with Ebay?

I have been dealing on Ebay for many years with no problems and 100% record. In the past month, I have had one item take 22 days to arrive; a car battery charger that left the seller but still hasn't got to me more than three weeks later; a tape deck...

barbados

can i dropship from barbados or is it restricted

The ebay buyer guarantee is worthless. This is a scam by ebay and they don't care.

I bought goods. Ebay advised that the items did not pass UK Standards. Seller said they would provide a refund but have not done so since 01/26. The ebay buyer guarantee is worthless.

Adding Tracking Number

Please I really need help on this. How do I resolved this issue? eBay is asking me to add tracking number on items that had been already delivered to buyers. I made these sales a month and a few weeks ago and I used a different currier to deliver tho...

Account On Hold

Hi All, Our account has been on hold for almost 6 weeks and i am struggling to gain a reason why, I have been asked to provide proof of delivery on all sold items by uploading tracking. We have sold many hundreds of items and as far as i was aware al...

Private or business

I promote my Greeting Card business through a shop. £32.40 a month plus extra fees etc.I can list 250 Buy it now items a month for the price.What I want to know is how someone can have over 500 listings and be listed as a private seller. Obviously ma...

seller issue

Hi all, I have an issue with a seller. I bought and paid for 4 items the item description was a perfect fit for me. I ordered, paid for them and received them, only to find the items were not as described. Contacted the seller who said no returns exc...

Stock Issue VIA Third Party Application (Mintsoft)

Hi,I’m experiencing an issue with several of my listings where stock is managed via a third-party system (Mintsoft).The listings appear active in the eBay UI (they show time remaining and are not ended), however no stock has been synced to them for s...

returned items sent back by seller

Returned two items before the return date Both items were returned by seller . Seller is not responding at all to any messages How can I get Ebay involved .??

INAD case opened does the Simple Delivery fee they paid get refunded from my balance

A buyer has opened an INAD case for a low value item. The return shipping label would cost more than they paid for the item. If I just refund without requesting a return am I responsible for refunding the money they paid to eBay for the Simple Delive...

Empty package

I have been sent a empty package posted thru my letterbox the item i ordeted would not fit thru my letterbox in the first place its big this is didgusting behaviour

Can I opt out of Simple Delivery for one higher priced item?

I am hoping someone can help. Private Seller - I use Simple Delivery ( post free) for most of my items. Works ok.However I occasionally have higher priced items and need to buy tracked/signed for postage.Can I opt out on individual items? Or do I lis...

Seller in GSP but USA buyer can't pay

Good morningI have sold on ebay for many years but am now quite confused. I am in GSP, USA buyer has bid ( I have no exclusions, and certainly not USA) but is unable to pay, saying listing quotes I don't ship to USA Item was listed under simple deliv...

How do I retrospectively change a grading for a review I've written?

Hi all. I've posted a review for an item I cancelled. No negatives, just didn't buy it so there was no need for a review request to appear! But it did and I completed it. I labelled the the review 'neutral' because I wasn't purchasing anything. But t...

Special Delivery

Hello again..yes… I still can’t crack this SD thing! so I have just sold two items to the same person.Postage was listed as SD on both listings.The buyer is in the USA.. SD doesn’t work outside UK ? so, can any king person tell me how to send a combi...

Bought spare wheel only to discover it’s 300 miles away!

I bought a second hand spare wheel for a Golf and paid straight away. As soon as I paid I realized it was not located within my set 60 mile radius but was over 300 miles away and collect in person. I instantly (within 10 minutes) of purchase sent a c...

Unpaid Item strikes

Hi allI just got into this big problem thanks to the negligence of the seller......2 weeks ago i gathered about 40 items to buy and put offers on each. I asked the seller to check each item for the language since they were from Lithuania & the seller...

Brought turbo of eBay

Hi I brought a turbo of eBay it’s been nothing but one hell of a headache as I hate to pay another £75 pound to release the item and when contacted the seller nothing not even a help when I finally got the item and fitted it to the vehicle it’s no go...

feature shop 1500 free listings per month?

Hi allI have a feature shop with 1500 free fixed priced listings per month. I actually have 974 items listed, all items automatically relistedOn my ebay invoices, I note ebay are still charging me insertion fees on average £47 per month, surely that ...

Leaving negative feedback for seller

I'm trying to leave negative feedback for a seller, but eBay keeps saying I need to wait 7 days before I can. The purchases were made on 14/05/26, so it has definitely been more than 7 days. Some of my orders are missing and some were poorly packaged...

Ending a listing -

Hi,eBay have refused to accept my listing for an electric Brompton due to the resale of the lithium battery. However there are already several listed from other sellers older / newer but all second hand. I have tried to end the listing I receive a me...

Item not as described, but photo was correct

I'm just after some advice here, but think I know the answer. I bought some trousers which showed as regular size in the written description, but when I received them they were marked as long. I had missed this in the photo (although it was clearly s...

How do I block a Business Seller who breaks eBay Policy by having a space in its name?

How do I block a Business Seller who breaks eBay Policy by having a space in its Username? The space appears to make it impossible to add that Username to my Exclude List.

Showing delivered but I don’t get my product

Hi I checked all footage from my cctv. nobody came for delivery at that day even i asked my neighbour also. I have got only notification for delivered.How can I get my parcel or my money back Please I need help. Thank you

Seller will not pick up item

I am trying to return an Item its an office chair it arrived damaged I contacted the seller to as then to organise a return. The made umpteen offers, I told then just pick up the chair. They eventually emailed a label, I had to go out of my way to fi...

Temporarily restricted from selling and buying on eBay because of concerns about your seller account

I have sold a few items as a business and received only positive feedback. On a recent business trip I loggd in from China and suddenly received an email We're here to help you get back to selling Hello fca_uk,We wanted to let you know that you have ...

FEED BACK

HI , I had to return an item as it did not work as should , I got a refund but then the seller put positive feed back on me but used it to leave bad feed back , ! this cannot be right the radio did not work and he was not happy I sent it back , I hav...

Resolved! Faulty/ recalled goods

I received an automated message from ebay telling me that something I purchased - an electrical item - has been recalled as unsafe. I do remember buying it, but when I looked through my purchases I cannot find it to pursue this with the seller. I've ...

Buyers postage address is incomplete buyer not responding to messages

When trying to process postage for item I've sold it say buyers address is incomplete. Buy is not responding to my numerous message requests for there postal address

Unfair treatment and judgement

Please confirm in writing:Why bids were blocked on my listing.Whether automated fraud or risk checks were used.Whether geographic proximity or account-linking factors were involved.What policy was used to restrict bids.Whether these restrictions affe...

Sellers Guarantee

Hi can anyone inform me about this subject,if a seller offers a five year guarantee with a purchased item, then wont answer your messages when you contact them, what can be done.Also why is a chatbot making decisions on who should talk to a human, au...

WHY is Ebay running so slow?

Not experienced it before, but it is like they have changed something recently, a cheaper update or something. Just listing takes an age, often leaving for minutes with a blank screen. My speed on my laptop is quick, checked it, all other websites wo...

How can I avoid being accused of trying to sell outside of eBay on a collection only auction

Hi. I have tried twice to list a bulky item that posting is too troublesome for me to deal with, so a collection-only auction. I have no interest in attempting to sell outside of eBay, but my listings keep being banned for that reason. The AI says I ...

Buyer has claimed item was defective when item is in worse condition than when sent out.

Hi, I'm after a bit of advice. I sold an expensive brand new dress with tags for £108. The buyer opened a return case citing that the item was defective/not working ie an INAD, stating as follows: "Hello I have just tried to unzip the dress to try it...

Defective charger/cable in "fully working" listing, seller refuses responsibility, eBay won’t help

Hello everyone,I received the camera one month ago but didn’t open it immediately. When I finally checked it, I found the charger and USB cable were completely rusted and non-functional. The listing clearly stated that everything was working, but the...

Report seller

Motorbike was listed no payment options other than contact seller which I did. We agreed price and pick up meet ( all confirmed by me in the item listing message section screen shot) spoke on phone twice beforehand.he wanted deposit sent by BACS whic...

How to claim warranty on faulty dashcam from approved repair centre

As per title Approved eBay repair centre , 12 months warranty , no response from them through eBay. how do I get eBay to step in and help resolve this please ? Thanks , Andy

I’m trying to return an item I bought but it’s not showing on my purchase history

I bought some tyres on my account (not a guest account) and requested to return them. I received a return slip email but everything I click on it there’s an error, the items are also not showing on my purchase history? Have I been scammed?

Cancel a purchase from a psychopath

Cancel a sale to protect myself from a psychopath seller

Help with my account

I REALLY need help,so I sold an item and it was collected in person, the person has collected it and I scanned the code etc, my payment is on hold until my bank account has been verified, it was verified 7 days ago they put a 1p in etc, but my money ...

Message system technical issue

I recently sent a buyer a message which they never got and when I looked in my sent items it had gone from there too. Another buyer told me they thought they'd sent me a message, couldn't find it so sent it again. I got the message twice. Another buy...

I need to talk to a human

I need to talk to a person

Seller Refusing Return eBay Arranged

Bought a guitar that arrived damaged. Seller shipped without insurance. He offered 10p refund so I asked eBay to help and they ruled in my favour and sent me their return shipping label. Courier attempted delivery twice. Seller refusing delivery. Wha...

car selling description not showing on the listing

I have advertised the car for sale, and entered the description manually about the car. but is not showing to viewers and they can't read what I

Linking Personal Bank to Sole Trader Business account

Hey all, im trying to link my personal lloyds account to my ebay account as im switching it from a private shop to a business (sole trader) so i can access discounts etc cus i sell pokemon card duplicates, and whenever i try to link it its just sayin...

Adding postage for a large item to my listing

Hi fellow ebayers - I’m listing a Scalextric which measures 80cm x 50cm x 16cm so is outside the medium parcel available for simple delivery. How do I add the correct postage as I can’t seem to amend it at all. I’m a private seller, not a business. T...

Refund

Hello,I purchased some waterproof trousers back in January. The first time I wore them, two weeks later, they ripped and I realised the rubber coating was defective. I contacted the seller for a refund and they said they would 'get in touch with the ...

Refund

If I bought an item and it came from Dunstable , and return it , do I return it to where it was sent from , as eBay has the return down as China .! Do I send back to the postal address tracked ? I’m lost

Refunded item but buyer still wants it

Hi! I refunded my buyer but she still wants the damaged item (not yet posted). How do I create a new invoice for just the postage? thank you!

Verify age

HiI have just tried to buy two garden power tools. eBay wants me to verify my age. This is fair enough as I am already verified to buy nicotine vape juice and only had to do that once with my driving licence and have never been asked to verify my age...

Item not shipped by seller, now past 30 day refund window

How can i resolve this. the seller near shipped the item. tracking info was given, though it shows that they never made the drop off. no refund given by seller and not answering messages thanks in advanceRoss

REFUND FOR ITEM NOT RECEIVED TODAY 26TH MAY

ITEM CANCELED ON 14 TH MAY TODAY IS 26TH ITEM NOT RECEIVED.PLEASE ISSUE REFUND ASAP

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How do i get to speak to a human from ebay, this site is stressing me out im about to delite this acvount and forget hole thing, nearly 2 hour now just tying to sort a basic problem, fed up now and got stress head ache

Paid for goods that had been withdrawn from sale

This is my message to Ebay Dear eBay Customer Services,I am writing to formally escalate my complaint regarding a transaction that eBay has thus far refused to cancel or refund, despite clear evidence that the seller could not fulfil the order.Follow...

Sending lithium ion battery

I have just sold a lithium ion battery , and gone to the post office for advice on how to send it .The woman at the post office said you can't send them but loads of people on ebay sell these sort of a batteries so what can you do .

Shipping question to an item sold to a U.S. buyer

I received an email from eBay asking me to print off a prepaid label. I did so and the label has the buyers address in the U.S.A. On the e-mail sent to me from eBay asking me to print the label it states that I should post to "International Shipping ...

‘Simple Postage’ !

Anyone else had to post something ‘oversized’ because ebay didn’t offer it in the listing they then take £8.40 from me anyway for a ‘prepaid label’ that I definitely didn't ‘prepay’ then subsequently paid another £22 at the post office to send it! Ro...

No movement

I sold & posted an item. The tracking information was received, but since 19th of May the status has not moved from ‘processing at our hub’ with Evri. The buyer has understandably reached out, but I’m not sure there’s anything I can do to help? I’ve ...

Label generated, tracking number received, but no QR code received

Hi, I generated a label, tracking number received, but no QR code received. Need to post today, so help would be much appreciated, thanks,Sylvia

Pricing Shipping to Ireland, not UK

A prospect wants to buy an item of mine, Levi 555 Jeans, on eBay which were advertised with postage in the UK addes at £2.94. Link Below They are in Ireland and want me to ship there, but there's no way I can see to detrmine how much the postage will...

Feedback sales number is rising but the feedback and name of buyer is not being added. Why is this?

My last 4 sales buyers have left feedback as number went up by 4 but there is no actual feedback left. I block users who d not leave feedback as i always do deals for people then selfishly they get what they want and cannot throw me a crumb. So i am ...

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Resolved! Faulty/ recalled goods

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