Buyer can't find the return label

[itsallmine10]

A buyer wants to return an item,but he can't find the return label sent through ebay.

[**peaseblossom**]

Ask them to go to their "Returns and cancelled orders" section, select "View return details" beside the item and they should see the option to "Print label".

[itsallmine10]

Hi, thank you for the quick reply. I'll pass the message on.

[jckl1957]

Have you refunded them already?

If you refund before return, the label is cancelled.