Buyer abusing policy

[acali2291]

I sold a perfume opened never used, therefore bottle was full. The buyer got it with the perfume cap broken, still usable as normal.  he decided to return it and when i got it, the level of liquid was significantly less than when i sent it. i tried to refund the buyer partially for the use of the perfume but there are no options. i can only refund him fully which is not fair. anyone can buy and return, abuse the loophole and get stuff for free. 

[plpmr]

if its the  Resala by Arabian then it was used as you state "only been sprayed to try and smell it".

you cannot sell used perfume.

[jckl1957]

If the bottle arrived with the cap broken, then the item was 'not as described' and the buyer was perfectly entitled to a refund.

For the money paid, the buyer would expect a perfect item.

They only bought the perfume a week or so ago so can't have used a huge amount.