Heads up for business selllers.
I've recently moved over from Amazon to sell more on ebay. One of the reasons I did this was because I thought ebay weren't so ridiculous on customer returns.
I set my returns policy as 30 days and returns accepted if the item was returned in its original packaging (unused) or it was faulty. As a business seller apparently you HAVE to accept returns for any reason and they will be automatically accpeted.
So, I've jiust had to refund a £600 order because the buyer 'didn't like it'!
Customer Service said as a seller I will benefit through a 10% reduction in fees....how long is it going to take to make £600 back via a 10% reduction in fees?
Back to Amazon I go where at least the traffic is much greater