Broken item

[marbr_7257]

Hello my boyfriend had recently sold an item on eBay and everything in the box was in perfect condition before it got sent but as the buyer received it it had been broken in the post and now money is getting taken from his bank account as the buyer is requesting a refund but he has stated to her that the item was in perfect condition before posted and provided proof 

[tobiasd4]

Items do get damaged in transit. 

Issue returns label through case, refund in full on return. 

Then claim from carrier. 

[tressygirl]

An item may be perfect when packing and posting,  but couriers /  postal services do not handle items with kid gloves, items do get broken in the post that's why these companies have compensation procedures.

You first need to refund your buyer.  They need to open a case for item not as described,  and accepting and refunding within 3 days,  sees your seller performance not affected.

If you wish for the item to be sent back to you,  you will need to pay for the tracked return postage and refund only when the item is back with you.

You can then,  after refunding your buyer,  try for compensation for yourself from the carrier used,  for this broken item.

@marbr_7257