Bad Customer service

[ladochka5]

I am extremely disappointed with eBay’s customer service. I contacted support several times in December 2025 and followed all the instructions provided regarding my refund. At no point was I informed that a postage label also needed to be cancelled separately, which was not clearly explained. As a first-time user of postal labels, I relied entirely on the guidance given.
On 26 February 2026, I spent nearly an hour on the phone with three different representatives and was clearly assured that my refund would be issued. However, no action has been taken.
The information provided by customer service was inconsistent and unclear, leading to unnecessary confusion and delay.
It is very disappointing to see how much the service has declined. No wonder many users are moving away from eBay. I expected a much higher standard from a long-term eBay user.

[tressygirl]

It's not unknown  for CS agents to get things wrong,  not wishing to '  blow our own trumpet ' , but do come here,  to us,  with any query or issue you come across,  there are many very experienced members here happy to help.

As a seller if there are any unused Simple Delivery labels,  the refund goes to whoever paid for the label this way...

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.

The refunds take 30 days to go back to source .

@ladochka5 

[papso22]

Ebay's published guidance is easily accessible and more accurate than ebay customer service agents.