Airpods

[bwlgirl]

I purchased a pair of AirPods which were listed as Brand new. Had them for 2 months & they’ve stopped working. As they are under warranty, I contacted Apple who have told me that they have previously been taking to an Apple Store for repair & they couldn’t be fixed as they have been modified. I’ve contacted the seller but not had a response yet. How do I open a dispute with EBay? I’m going around in circles on the app. 

[tobiasd4]

Ebay MBG is only for 30 days, so they won't help.

You could try your payment provider.

[*vyolla*]

You can't open a dispute with eBay, their Money Back Guarantee is for 30 days.

If you paid with a debit or credit. card, then get in touch with your card provider and issue a not as described chargeback (presumably you have something in writing from the Apple store to confirm that they weren't new). 

[bwlgirl]

Thank you. I paid via PayPal?

[bwlgirl]

Thank you. Can I not report the seller either to stop her from tipping someone else off? I paid via PayPal.

[john1297576]

I Think you will find that  paypal is also only for 30 days.

You do have 60 days to leave negative feedback.

[bwlgirl]

Yes I put in a dispute with PayPal & they’ve just declined it. Gutted. 

[*vyolla*]

How did you fund the PayPal payment?