After packaging object well over 10kg

[jon_riches]

Hi all,

After some advice. I have a first time issue.

I have sold an item but after packaging it has turned out it is heavier than the "up to 10kg" limit and there is no higher limit for courier. How do I change this? Can I change this? And advice would be helpful.

[**peaseblossom**]

You'd have to cancel the transaction with buyer's agreement (via the dropdown menu for the item on your orders list)  and relist.      Then to opt out of Simple Delivery and buy your own postage you have to change category or sub-category until you get "Oversized" at the bottom of the weight pop-up under the Package size heading.   Click on Add Primary Service.    It has to be done on a laptop or desktop rather than the app.