Adding a tracking number

[wil5351]

I have always been able to go to the drop down menu and add my tracking numbers to an item I have just posted. Now I find that there is no option to add your tracking number. What's going on!!??

[**peaseblossom**]

It's ebay's new Simple Delivery.   Details here:

https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/simple-delivery?id=5575

When you buy your own label you still need to generate the original prepaid label to be able to change the tracking number and mark as dispatched.

Then if you paid for the original label you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
Or if the buyer paid for it it will be refunded to them automatically in 30 days.

If you don't do the above the payment will be held for 14 days.